Our Services

 
We offer various IT services include: Project Management, IT Consulting, Security Consulting, Helpdesk and Technical Support, Computer Software and Hardware Services and etc.

Our IT Service Management methodology encompasses the following areas:
 

 

IT Service Support

 

 

Configuration Management

Physical and logical perspective of the IT infrastructure and the IT services being provided

 

Change Management

Standard methods and procedures for effective managing of all changes

 

Release Management

Test, verification, and release of changes to the IT environment

 

 

Incident Management

The day-to-day process that restores normal acceptable service with a minimal impact on business

 

Problem Management

The diagnosis of the root causes of incidents in an effort to proactively eliminate and manage them

 

Service Desk

A function not a process, this provides a central point of contact between users and IT

 

 

IT Service Delivery

 

 

Availability Management

Optimize IT infrastructure capabilities, services, and support to minimize service outages and provide sustained levels of service to meet business requirements

 

IT Service Continuity

Manage an organization’s capability to provide the necessary level of service following an interruption of service

 

Capacity Management

Enable an organization to tactically manage resources and strategically plan for future resource requirements

 

 

Service Level Management

Maintain and improve the level of service to the organization

 

Financial Management for IT Services

Manage the costs associated with providing the organization with the resources needed to meet requirements