Our Services
Not only do we offer various IT Services which includes Project Management, IT Consulting, Security Consulting and Helpdesk,
we also provide IT Support such as Technical Support, Computer Software and Hardware Services.
Our IT Service Management methodology encompasses the following areas:
Configuration Management
Where we provide physical and logical perspective of the IT infrastructure and the IT services. In Configuration Management, we establish and maintain consistency with the product’s performance, to ensure that the physical and logical aspects are in alignment to the system changes.
Change Management
Where we assess, analyze and manage changes effectively. In Change Management, we assess the risk of each of the individual changes, analyze the impact of each of these changes, and judge if the changes can be introduced to the production environment without causing great impact on the business.
Release Management
Where we test, verify and release the changes to the IT environment. In Release Management, we ensure that the introduced changes are properly tested and verified, before releasing them into the production environment.
Service Desk
Where we provide a central point of contact between users and IT. The Service Desk tracks and assists in incident management process. We ensure that users are notified of any issues which could threaten their productivity or operations.
Availability Management
Optimize IT infrastructure capabilities, services, and support to minimize service outages and provide sustained levels of service to meet business requirements.
IT Service Continuity
Manage an organization’s capability to provide the necessary level of service following an interruption of service.
Incident Management
Where we provide a day-to-day process that restores acceptable service with minimal business impact.
Financial Management
Manage the costs associated with providing the organization with the resources needed to meet requirements
Capacity Management
Enable an organization to tactically manage resources and strategically plan for future resource requirements.
Problem Management
Where we identify, diagnose and eliminate the root causes of the problems.
Service Strategy
This phase involves defining the strategy for IT services based on business goals and customer needs.
Service Level Management
Maintain and improve the level of service to the organization